Terms and Conditions
***PLEASE NOTE DUE TO COVID 19 WE ARE TAKEN THE DECISION TO TEMPORARILY SUSPEND THE FULFILLMENT AND SHIPMENT OF ALL ORDERS FROM FRIDAY 20TH MARCH 2020. WE ARE DOING THIS TO BEST SERVE THE INTERESTS OF OUR STAFF AND FAMILIES. WE HOPE THAT WE WILL BE BACK FULFILLING ORDERS SOON WHEN THIS DIFFICULT TIME IS OVER. WE WILL CONTINUE TO ADVISE OUR CUSTOMERS AS INFORMATION BECOMES AVAILABLE. ***
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
COPYRIGHT. The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the UK and other copyright laws, and is the property of Say It Baby/Say It Gifts. The collective work includes works that are licensed to Say It Baby. Copyright 2003, Say It Baby ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Say It Baby or purchasing Say It Baby products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Say It Baby or to purchase Say It Baby products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Say It Baby. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Say It Baby used in the site are trademarks or registered trademarks of Say It Baby
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Say It Baby disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Say It Baby does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Say It Baby does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Say It Baby shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Say It Baby has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Say It Baby product is mistakenly listed at an incorrect price, Say It Baby reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Say It Baby reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Say It Baby shall issue a credit to your credit card account in the amount of the incorrect price.
We accept Credit Card, Debit Card payments via Sage Pay. We trade as SAY IT GIFTS this will appear on the Sage Pay screen and on your credit card statement.
Cards we accept, (MasterCard / Visa / Visa Delta / Visa Electron / Visa Purchasing / Solo / Switch/Maestro/Amex)
The goods will not be delivered until the customer's funds that have been paid to Say It Baby have cleared in full.
Please note that all transactions will be carried out in British Pounds. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. Say It Baby monitor prices on a daily basis.
Most orders will be sent next working day if your order is placed before 2pm GMT. (Monday to Friday). Please note that although every attempt will be made to deliver goods on a requested date, we cannot be held liable for late delivery. Delivery will be made either via DPD courier or Royal Mail (smaller items).
Parcels shipped with courier: All our parcels require a signature. Therefore it is the customer’s responsibility to ensure there will be someone to sign for the goods. If no one is available at the delivery address to sign for the goods, the delivery company will attempt to leave the goods and obtain a signature from a neighbour. If no neighbour is available, a calling card will be left. The recipient can call the number on the calling card to re-arrange a more suitable delivery time. If the delivery company are not able to deliver after their tried attempts, and if the recipient does not get in touch within the allotted time to rearrange or collect from the local depot, a £10.50 re-delivery charge will be incurred (this is the shippers terms and cost price to Say It Gifts/Say It Baby for doing this). If you cancel your order once delivery has been attempted, the customer will still be charged for delivery costs.
If sending to an alternative address, please make sure the recipients Full Name, Address & Postcode is provided as we cannot be held liable for incorrect information.
Please note some rural areas may be subject to a higher courier charge. If this is the case and if you have not selected the "Highlands and Islands" delivery charge, we will always contact prior to shipping to advise. Some remote areas in the UK are not available on a next day service (two to three day service) – they include the following postcodes:
HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IV41-51, IV55-56, KW16-17, PA61, PA62-75, PA76, PA78, PH42, PH43-44.
Saturday and Sunday Delivery Now Available to Mainland UK Only.
We can now delivery on a Saturday or Sunday. The charge for this is £11.75. This must be selected at the Checkout - Under Shipping Information so that the charge applies and not only in the Requested Delivery Date. Orders MUST be placed by 2pm the Friday before. If a Saturday or Sunday service is selected and paid for after this time, then it will ship as a regular next working day order and the difference between our regular service and Saturday/Sunday charge will be refunded.
Hospital Delivery - Normal hospital delivery process involves parcels going directly to a Goods-In Department. Couriers do not have access to deliver directly to the Ward or intended recipient. We find that this unfortunately cause issues as we have no tracking or control when the goods are signed over to the hospital that they will promptly get these to the recipient. We would therefore advise best practice would be to avoid sending to hospital but if you do, then you are responsible for ensuring as many details full name, room and ward number are provided. And perhaps also contacting the ward to inform.
EU Delivery - We now offer delivery to most countries within the EU. Please note we require a telephone number (email address is also helpful but not required) for the recipient if going outside of the UK. If this is not provided on your order, your order may be delayed as we will need to receive this information before shipping. Estimated delivery times and costs are provided on each country selection. Please note we do not guarantee exact delivery days and therefore please allow sufficient time for the parcel to reach the recipient. If for any reason the parcel needs to be returned to us after shipping, the customer will be liable for the shipping costs. (Unless goods are faulty).
As different countries have different delivery policies please contact us if you require more info. However please find the procedures below for the following:
FRANCE DELIVERY INFO - Courier will attempt delivery once. If no one is in to accept the parcel a calling card will be left and the parcel will be left at the local Post Office. If not collected within 14 days, the parcel will be returned to us.
GERMANY, REPUBLIC OF IRELAND AND SPAIN - Courier will attempt delivery twice. If no one is in to accept the parcel a calling card will be left and the parcel will be left at the depot. A 3rd attempt is available if authorised by the recipient receiving the parcel. If not collected, the parcel will be returned to us after 5 days.
Returns Policy & Guarantee For Non Perishable Items
We guarantee your satisfaction. All of our products come with a no fuss guarantee.
In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at any time within 14 days of receiving your goods. The cancellation period ends on the expiry of the period of 14 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 14 days of receiving your parcel. It is the customer's responsibility to return goods (we recommend you do so via a recorded system as we cannot be held liable for any that go missing upon return). Please note delivery costs will not be refunded.
More info about the EU Distance Selling Directive can be found at: http://www.legislation.gov.uk/uksi/2013/3134/contents/made
As some of our products are handmade (e.g baby bouquets and nappy cakes), they may vary in comparison to the image on the website - but we always attempt to create your gift as close as possible. At times, we may have to substitute items of clothing - this will always be as close to the original and to the same value or higher.
Returns Policy & Guarantee For Perishable Items
Due to the Nature of perishable goods including flowers, foodstuffs etc, we cannot accept Returns unless damaged/incorrect order dispatched. This is in accordance with the EU Distance Selling Directive as highlighted above.
The does not affect your right to cancel before goods are dispatched.
Please contact us at the details below:
Phone: 0800 021 7672 or 01357 520328. Say It Baby, 2 Townhead Street, Strathaven, South Lanarkshire, ML10 6AB
Email: email@example.com Web: www.SayItBaby.co.uk
Sole Trader Details: Michelle Paterson T/A Say It Baby. 2 Townhead Street, Strathaven, South Lanarkshire, ML10 6AB
In an attempt to provide increased value to our visitors, Say It Baby may link to sites operated by third parties. However, even if the third party is affiliated with Say It Baby, Say It Baby has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Say It Baby. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Say It Baby seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).